Source: https://wearabledocs.com/help/billing/cancel-and-renew [Help](https://wearabledocs.com/help)›[Plan and people](https://wearabledocs.com/help#billing) # Cancel, renew, and failed payment What cancel does; grace on failed payment; hardware separate. Manage billing on [Your subscription](https://app.wearabledocs.com/billing) (Stripe customer portal for cards). ## Renewal We email you before each yearly renewal. Cancel before it charges and you are not billed. If you cancel within a short window after a renewal charge, the refunds page on the marketing site states when a full refund applies. See [refunds](https://wearabledocs.com/refunds). ## What canceling does Your page keeps working until the end of the period you paid for, then stops displaying your directive. Your bracelet and card are yours to keep, but the code will no longer show a live directive. **Nothing is deleted automatically.** Anyone scanning is told the record is not active. Restart whenever you like and the page can come back on the **same code**. Codes are not reissued to someone else. Download your document while signed in if you want a local copy. ## Failed payment The page stays up for a grace period while you update your card. If that window passes without payment, the page stops displaying your directive until billing is current, then resumes as it was. ## Hardware vs subscription Refunding or returning hardware does not cancel the plan, and canceling the plan does not require returning hardware. They are separate. Full rules: [refunds](https://wearabledocs.com/refunds). ## Related - [What a seat includes](https://wearabledocs.com/help/billing/what-a-seat-includes) - [Delete my data](https://wearabledocs.com/help/account/delete) - [Link a bracelet or tag](https://wearabledocs.com/help/carry/link-hardware) Open in the app [Your subscription](https://app.wearabledocs.com/billing)