Source: https://wearabledocs.com/help/troubleshoot/links [Help](https://wearabledocs.com/help)›[Something went wrong](https://wearabledocs.com/help#troubleshoot) # Links that do not work One-time tokens burned by mail scanners. Many important links in WearableDocs are **one-time**: claim, contact invite, email change, password reset, quarterly confirm. Corporate mail scanners often fetch links before you see them, which can burn the token. ## What to try | Link type | What to do | | --- | --- | | Claim after purchase | Contact support from the order email; ask for a fresh path into the record | | Contact invite | On [Emergency contacts](https://app.wearabledocs.com/contacts), copy the invite link or **Send again** | | Password reset | Request a new reset from [Reset your password](https://app.wearabledocs.com/password/reset) | | Email change | Start the change again from Account | | Quarterly confirm | Sign in to the app and manage the record; or ask support for a new confirm if needed | ## Related - [I paid. Where is my claim link?](https://wearabledocs.com/help/getting-started/claim-link) - [How do I add a contact?](https://wearabledocs.com/help/alerts/add-contact) - [Quarterly confirmation](https://wearabledocs.com/help/page/quarterly-confirm) Open in the app [Emergency contacts](https://app.wearabledocs.com/contacts) [Reset your password](https://app.wearabledocs.com/password/reset)