Terms of service

Last updated 9 September 2026

What we do

WearableDocs hosts a document you have executed and gives you a code that links to a page displaying it: on a printed wallet card we send you, and in artwork you can have engraved on anything you like. We create templates based on your input and your decisions. We are a hosting and manufacturing service. We are not a law firm, not a healthcare provider, and not a medical device manufacturer.

Our Terms of Use also apply to your use of the site and our applications, and are incorporated into these terms by reference.

1. I understand and agree that WearableDocs is not a law firm or an attorney, may not perform services performed by an attorney, and its forms or templates are not a substitute for the advice or services of an attorney. Rather, I am representing myself in this legal matter. No attorney-client relationship or privilege is created with WearableDocs.

2. If, prior to my purchase, I believe that WearableDocs gave me any legal advice, opinion or recommendation about my legal rights, remedies, defenses, options, selection of forms or strategies, I will not proceed with this purchase, and any purchase that I do make will be null and void.

3. I UNDERSTAND THAT THESE TERMS CALL FOR THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO ME IN THE EVENT OF A DISPUTE AS DESCRIBED IN THE WEARABLEDOCS ARBITRATION AGREEMENT, CONTAINED IN PARAGRAPH 15, BELOW.

4. I UNDERSTAND THAT THE WEARABLEDOCS REVIEW OF MY ANSWERS IS LIMITED TO COMPLETENESS, SPELLING, AND FOR INTERNAL CONSISTENCY OF NAMES, ADDRESSES, AND THE LIKE. I WILL READ THE FINAL DOCUMENT(S) BEFORE SIGNING IT, WHERE APPLICABLE, AND AGREE TO BE SOLELY RESPONSIBLE FOR THE FINAL DOCUMENT(S).

5. Accuracy of Information and Third-Party Consent

To the best of my knowledge, I have provided accurate information to WearableDocs and have obtained all third-party consents required for my order.

6. Electronic Records and Signatures

I give WearableDocs consent to affix my electronic signature where required to file my documents. I understand I may withdraw my consent, provided my documents have not already been filed, by contacting WearableDocs Customer Care.

7. Limitation of Liability and Indemnification

EXCEPT AS PROHIBITED BY LAW, I WILL HOLD WEARABLEDOCS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY ME OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF WEARABLEDOCS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF WEARABLEDOCS, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO ME.

8. Terms of Use

I understand that the Site’s general terms of use (the “Terms of Use”) also apply to these Terms of Service and in agreeing to these Terms of Service, I acknowledge that I have read and agree to those Terms of Use, which are incorporated herein by reference.

9. Additional WearableDocs Terms

I understand that my purchase may be subject to additional terms and conditions. I understand that certain services (including any registered agent, subscription, third-party, or related services) may be subject to Supplemental Terms of Service. If applicable, I acknowledge that I have read and agree to the supplemental terms, which are incorporated herein by reference.

10. Third Party Services

If I purchased a product that involves third party services, I understand that I may be required to accept additional terms located on the third party’s site. The third party may contact me by email and/or phone with instructions on how to access my benefits. WEARABLEDOCS HEREBY DISCLAIMS LIABILITY FOR ANY INFORMATION, MATERIALS, PRODUCTS OR SERVICES POSTED OR OFFERED AS PART OF ANY THIRD PARTY SERVICES. WEARABLEDOCS IS NOT LIABLE FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT THOSE SITES. A THIRD PARTY MAY HAVE A PRIVACY POLICY DIFFERENT FROM THAT OF WEARABLEDOCS AND THE THIRD PARTY WEBSITE MAY PROVIDE LESS SECURITY THAN THE WEARABLEDOCS SITE.

11. Future Products and Services

If I choose to add a product or service to my order subsequent to this initial purchase, these Terms of Service will apply to that additional product or service purchase as well.

12. Refunds

I understand that, unless WearableDocs is at fault and other than as required by applicable law, I shall have no right to cancel any order for cash refund or store credit after 60 days have elapsed from the purchase date. Refunds shall be governed by the applicable WearableDocs Guarantee or refund policy. All itemization of fees are displayed for convenience only.

13. Abandoned Orders

If I do not provide the information necessary to complete my order within 120 days, the order may be canceled and considered abandoned. Both parties acknowledge that WearableDocs is out-of-pocket time and money for undertaking the work and both parties fully intend to complete the order. Abandoned orders will result in liquidated damages equal to the amount paid to WearableDocs for reimbursement of our commitment to service this order.

14. Suspended Accounts

If WearableDocs encounters evidence of suspicious activity in connection with my account, I acknowledge that WearableDocs, in its sole discretion, may opt to temporarily or permanently disable my account. Evidence of suspicious activity includes, but is not limited to, evidence that my account is being used by someone who is not authorized to do so, or evidence that revision orders are being placed to generate documents for individuals or businesses other than the parties to the original order. In the event that WearableDocs disables my account, I understand that, absent a subpoena or court order, no information about my account will be provided to anyone outside WearableDocs, including me or any authorized contact. Additionally, I understand that WearableDocs, in its sole discretion, may decide not to send any documents associated with my account to me or file any such documents with any government authority, while my account is disabled. I acknowledge that WearableDocs will not be liable for any delays caused by these policies and procedures.

15. Dispute Resolution; Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND WEARABLEDOCS TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH WE CAN SEEK RELIEF FROM EACH OTHER, UNLESS YOU OPT OUT OF ARBITRATION BY FOLLOWING THE INSTRUCTIONS SET FORTH IN SECTION 15(g), BELOW. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS ARBITRATION PROVISION. IN ADDITION, ARBITRATION PRECLUDES YOU AND WEARABLEDOCS FROM SUING IN COURT OR HAVING A JURY TRIAL.

(a) No Representative Actions. You and WearableDocs agree that any dispute or claim between us, including those arising out of or related to these Terms or our Services, is personal to you and WearableDocs and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding. For the purposes of this Arbitration Agreement, references to “WearableDocs,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, employers, business partners, shareholders, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us. Beneficiaries include, but are not limited to, those named in an estate planning or other document.

(b) Arbitration of Disputes. Most concerns can be resolved quickly and to the customer’s satisfaction by contacting our Customer Care Center. In the unlikely event that the WearableDocs Customer Care Center is unable to resolve your complaint to your satisfaction (or if we have not been able to resolve a dispute with you after attempting to do so informally), this Section 15 applies. Except for (i) individual actions in small claims court located in the county of your billing address or (ii) actions in court seeking injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, you and WearableDocs agree to waive your rights to a jury trial and to have any dispute or claim arising out of or relating to any aspect of the relationship between us (collectively, “Disputes”) resolved in arbitration. Disputes include, but are not limited to, the following: (1) those arising out of or related to these Terms or our Services, (2) those related to advertising, privacy, data security, and the use of our website, and (3) those arising out of services provided by any third-party partners for which you agree that such partners may be express third-party beneficiaries of this arbitration agreement where applicable. This Arbitration Agreement applies to all Disputes based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, Disputes arising before you accepted these or any prior Terms, Disputes that are currently the subject of purported class action litigation in which you are not a member of a certified class, and Disputes asserted against WearableDocs by those you list as authorized contacts on your order.

(c) Arbitration Procedures. For any Dispute that you have against WearableDocs, or that WearableDocs has against you, you and WearableDocs agree to attempt to resolve the Dispute informally via the following process. If you assert a claim against WearableDocs, you will first contact WearableDocs by sending a written notice of your Dispute (“Claimant Notice”) to WearableDocs by email to hello@wearabledocs.com, with “Notice of Dispute” in the subject line. The Claimant Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. For any Dispute that WearableDocs may have against you, we will provide you notice (“WearableDocs Notice”) in similar form to that described above via the mailing address and email address associated with your account. The statute of limitations and any filing fee deadlines shall be tolled for thirty (30) days from the date that either you or WearableDocs first send the applicable Notice so that the parties can engage in this informal dispute resolution process.

If you and WearableDocs cannot reach an agreement to resolve the Dispute within thirty (30) days after notice is provided, then either party may submit the Dispute to binding confidential arbitration administered by the American Arbitration Association (“AAA”) or, under the limited circumstances set forth herein, in court. All Disputes submitted to AAA will be resolved through binding arbitration before one arbitrator. Unless the parties agree in writing to a different location, arbitration proceedings will be held in Montgomery County, Texas; if you are a Consumer, however, you may elect to hold the arbitration in your county of residence. For purposes of this Section 15, a “Consumer” means a person using the Services for personal, family or household purposes.

If you are a Consumer, you and WearableDocs agree to use the AAA Consumer Arbitration Rules. If you are not a Consumer, you and WearableDocs agree to use the AAA Commercial Arbitration Rules, including the Expedited Procedures for all Disputes with a value of $75,000 or less. The most recent versions of the AAA Consumer and Commercial Arbitration Rules are available on the AAA’s website at adr.org/Rules and such rules are hereby incorporated by reference into this Arbitration Agreement. You either acknowledge and agree that you have read and understand the applicable AAA Arbitration Rules or waive your opportunity to read the AAA Arbitration Rules and waive any claim that such rules are unfair or should not apply for any reason.

You and WearableDocs acknowledge that the purpose of this Section 15 is to streamline the dispute resolution process and that Coordinated Filings are likely to frustrate that purpose. As a result, you agree not to assert a demand for arbitration as part of a Coordinated Filing. A “Coordinated Filing” is any demand for arbitration where the underlying claim is similar to at least ten (10) or more other pending demands for arbitration and where representation for that demand is consistent or coordinated with such other demands. Without limiting any remedies, in the event your demand is part of a Coordinated Filing, we may, at our option, decline arbitration and instead litigate the claim in a civil court of competent jurisdiction in accordance with the terms of Section 16.

(d) Individualized Arbitration Proceedings and Remedies. You and WearableDocs agree that these Terms affect interstate commerce and that the enforceability of this Section 15 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the AAA Rules, the arbitrator will have exclusive authority to grant any relief that would otherwise be available in court and to make all procedural and substantive decisions regarding any Dispute, including those arising out of or relating to interpretation or application of this Arbitration Agreement, including the enforceability, revocability, or validity of the Arbitration Agreement or any portion thereof. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one claimant.

(e) Confidentiality. The arbitration will allow for the discovery or exchange of non-privileged information relevant to the Dispute. You and WearableDocs agree to cooperate to seek from the arbitrator protection for any confidential, proprietary, trade secret, or otherwise sensitive information, documents, testimony, and/or other materials that might be exchanged or the subject of discovery in the arbitration. You and WearableDocs agree to seek such protection before any such information, documents, testimony, and/or materials are exchanged or otherwise become the subject of discovery in the arbitration.

(f) Payment of Arbitration Fees. The costs of arbitration shall be governed by the AAA’s fee schedules, available at adr.org/Rules. If you are a Consumer and you initiate arbitration of a Dispute, you agree to pay the applicable AAA Consumer Case Filing Fee, and WearableDocs will pay the remaining AAA fees and costs. If you are not a Consumer and you initiate arbitration of a Dispute valued at less than $75,000, you agree to pay $250 towards any arbitration filing fees and WearableDocs will pay the remaining AAA fees and costs. If you are not a Consumer and your arbitration proceeding is valued at $75,000 or more, you and WearableDocs will share equally the costs and fees of AAA Commercial Arbitration. If, however, the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then the payment of all AAA fees will be governed by the applicable AAA Rules.

(g) Opt Out of Arbitration. You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section 15 by sending a written Notice of Opt Out to WearableDocs by email to hello@wearabledocs.com, with “Notice of Opt Out” in the subject line. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 16, though, as stated above, you agree any such action will be brought as an individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.

(h) Additional Terms. If any portion of this Section 15 is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this Section 15 or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 15; and (c) to the extent that any claims must proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.

If you wish to seek public injunctive relief against WearableDocs, such claim (and only such claim) must be severed from the arbitration and brought in court in accordance with the provisions of Section 16.

You and WearableDocs agree that the state or federal courts of the State of Texas and the United States sitting in Montgomery County, Texas have exclusive jurisdiction over the enforcement of an arbitration award made pursuant to this Arbitration Agreement.

16. Governing Law and Venue

Any dispute arising from these Terms and your use of the Services will be governed by and construed and enforced in accordance with the laws of the State of Texas, without regard to conflict of law rules or principles (whether of Texas or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of Texas and the United States, respectively, sitting in Montgomery County, Texas. You consent to personal and exclusive jurisdiction in these courts.

17. Legal Forms

If you have purchased a Legal Form from WearableDocs, the following provisions apply to you:

(a) License. WearableDocs grants you a nonexclusive, nontransferable worldwide right to use the legal form(s) you have purchased. This license allows you to access, download, use, and edit the legal form(s) you have purchased for your personal use. You may not: (i) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise make available to any third party the legal form(s); or (ii) modify, reproduce, reverse engineer, or make derivative works based on, referring to, or exploiting the legal form(s) or its source code, except for modifications to the forms for your personal use. All rights not expressly granted to you are reserved by WearableDocs and its licensors.

(b) No Guarantee. WearableDocs does not guarantee that any Legal Form provided is suitable for a particular purpose, or that any Legal Form provided is accurate, reliable, complete or timely. The Legal Forms provided are for information purposes only, and should not be relied upon as legal advice.

18. Delivery

I understand that WearableDocs uses a variety of methods to deliver finished products. For products delivered via physical shipment, I understand that WearableDocs uses a variety of carriers for each shipping option and will choose a delivery method for the shipping option and address I designate. If I select overnight delivery or two-day delivery, I agree that WearableDocs may use air or ground shipping as necessary to get my items to me within the promised time frame. The shipping fee indicated does not necessarily represent the actual amount paid by WearableDocs to the carrier chosen for the delivery of my order. It may include, in addition to the fees paid to the carrier, WearableDocs or third party handling and processing fees. For products delivered electronically, I understand that I will be notified via email when my product is complete and available for download. I understand that I may access my product by logging in to my account.

19. Text messages and SMS Programs

WearableDocs, at its sole discretion, may offer SMS/MMS text message based programs providing order updates, tips, offers, or account information. Message frequency varies. You can cancel the SMS service at any time by texting “STOP” to the short code. Reply “HELP” for assistance. Message and Data Rates may apply. WearableDocs and carriers are not responsible for delayed or undelivered messages. Please see our Privacy Policy for more information.

20. Access to World Wide Web; Internet Delays

To use WearableDocs services, I must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. I am responsible for providing all equipment necessary to make such connection to the World Wide Web, including a computer and Internet access. Access to certain WearableDocs services may be limited or delayed based on problems inherent in the use of Internet and electronic communications. I understand that WearableDocs is not responsible for delays, delivery failures, or other damage resulting from such problems.

21. Force Majeure

WearableDocs shall not be considered in breach of or default under these Terms of Service or any contract with me, and shall not be liable to me for any cessation, interruption, or delay in the performance of its obligations hereunder by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”). If a Force Majeure Event continues for more than 60 days in the aggregate, WearableDocs may immediately terminate these Terms of Service and shall have no liability to me for or as a result of any such termination.

22. Right to refuse

I acknowledge that WearableDocs reserves the right to refuse service to anyone.

23. Pricing and Currency

I agree that, unless otherwise specifically indicated, all prices listed on the WearableDocs website are in U.S. dollars (USD), and I agree that all purchases of WearableDocs products and services will be settled in USD.

24. I acknowledge that WearableDocs may use artificial intelligence technology to provide me products and services.

25. WearableDocs, Inc. is located in Montgomery County, Texas.

26. I acknowledge that I have had the opportunity to view sample templates of WearableDocs documents and may contact WearableDocs Customer Care with questions or for assistance locating sample templates.

27. I understand that these terms affect my legal rights and obligations. If I do not agree to be bound by all of these terms, I will not use this service. By proceeding with my purchase, I agree to these Terms of Service.

28. Your document governs

The signed instrument you upload is what carries legal weight. The page we display is a convenience for locating it. If the page and your document ever differ, your document controls.

29. No guarantee of outcome

We cannot guarantee that anyone will scan your code, that a scan will succeed, that a reader will act on what they see, or that your wishes will be honored. Engraving can be damaged. Phones fail. Networks fail. Our service can fail. You accept the service on that basis, and you agree that it supplements rather than replaces telling your healthcare agent and family what you want and giving them copies.

30. Your page is public

Anyone in possession of your code can open your page without a password. That is the design: a directive no one can read protects no one. You choose what appears on it during setup.

31. Your obligations

You agree that the document you upload is genuinely yours, that you executed it, and that the information you enter is accurate. You agree to keep your contact details and your emergency contacts current. You agree not to upload anyone else's document.

32. Information about other people

Your record holds names and phone numbers for the people you name as emergency contacts, and we text them when your code is scanned. You confirm that what you tell us about another person is accurate, that you have their permission to give it to us, and that you have their permission for us to contact them. If one of them asks to be left alone, take them off your record or tell us, and we will stop.

33. Who can hold a record

An adult holding their own record must be 18 or over, and must be the person the directive is for. You cannot execute a directive on another adult's behalf. If you pay for a plan covering other adults, each of them claims their own seat, sets up their own record and signs their own document: paying for a seat does not let you sign for the person in it, and does not show you what they signed.

A record can be held for someone under 18. It is created and looked after by their parent or legal guardian, from that adult's own account, and the child does not get a sign-in of their own. We ask the parent or guardian to consent before we collect anything, and they can delete the record and everything in it at any time from their account. We record whether the child signed the document themselves or an adult signed at their direction. When the child turns 18 the record is theirs to take over.

34. Fees

Hosting is $99 per year for one adult, and $50 per year for each additional adult on the same plan, up to four. There is no setup fee. Every year renews at the same figure as the first.

Physical items are separate one-time purchases and are not part of the subscription: a printed wallet card is $25. You can buy one with your plan or at any time afterwards, or buy none at all: a wallet card you print yourself is free and always available in your account. Canceling your subscription does not require returning an item, and returning an item does not cancel your subscription.

Delivery is included in that price. We ship within the United States only, by USPS Ground Advantage, and we email you the tracking number when it goes.

An engraved bracelet is not on sale yet. When it is, it will carry the same code, be priced and bought the same way as a card, and be covered by these terms.

We email you 14 days before each renewal. Prices may change with notice before your renewal date.

35. Ending the service

You may cancel at any time. Your page keeps working until the end of the period you have already paid for, and stops after that. If a payment fails, we keep your page up for a further 14 days so you can update your card before anything changes. If we refund a purchase in full, the service ends at that point.

When the service ends your code stops resolving to your directive. Anyone scanning it is told the record is not active. The page does not claim you have no directive on file, so that no one reading it draws a conclusion either way.

We keep your records after the service ends. Your document, your consents and the history of who opened your page all stay, and renewing at any distance brings your page back exactly as it was. There is no deadline after which coming back means starting over.

This is deliberate. The code on a card or an engraved item is never reissued to anyone else, so deleting a record for non-payment would leave that item pointing at nothing, permanently. Keeping the record is what lets you return to the one you already carry.

36. Contact

hello@wearabledocs.com