Refunds and cancellation

Last updated 24 August 2026

Before your bracelet ships

Full refund, no questions, any time before your items enter engraving. Email hello@wearabledocs.com.

After it ships — 30 days

Return the bracelet or card within 30 days of delivery and we refund what you paid for the item. Hardware is a one-time purchase, separate from your $99 subscription, so returning it does not cancel your plan and canceling your plan does not require returning it. Items are engraved to order, so we do ask that you send them back; we do not require original packaging.

If it arrives damaged or wrong

We replace it at our cost, and you keep the original. Tell us within 30 days.

If the code does not scan

We replace the item free, for the life of your subscription. Scan reliability on engraved metal is the hardest part of this product and we would rather replace it than have you carry something that does not work.

Your subscription is separate

The $99 a year covers your hosted page. Bracelets and cards are bought outright, once, and are yours. Refunding one has no effect on the other: you can return a bracelet and keep your page, or cancel your page and keep the bracelet.

Annual renewal

We email you 14 days before each $99 renewal. Cancel any time before it charges and you are not billed. If you cancel within 14 days after a renewal charge, we refund it in full.

If a payment fails

Your page stays up for 14 days while you update your card, and we do not touch anything in the meantime. Update it within that window and nothing changes at all. If the 14 days pass without payment, your page stops displaying your directive, and starts again as soon as billing is current, exactly as it was.

What canceling does

Your page keeps working until the end of the period you have paid for, then stops displaying your directive. Your bracelet and card are yours to keep, but the code will no longer show one.

Your code stops resolving to your directive. Nothing is deleted. Anyone scanning it is told the record is not active. Restart your subscription whenever you like and your page comes back exactly as it was, on the same code — which matters if you had one engraved, because a code is never reissued to anyone else. You can download your document at any time while you are signed in. If you would rather it was gone, write to hello@wearabledocs.com from the address on your account and we will delete it.

How to cancel

Sign in and cancel from your account. No phone call, no retention script, and nothing to ask us for. If you cannot sign in, write to hello@wearabledocs.com from your account address.