Text messages

The program

What this program is

WearableDocs members carry a code linking to their medical directive, on a printed wallet card or engraved on something they wear. When that code is scanned, we text the emergency contacts the member has designated, so the people they chose learn their directive was accessed at the moment it matters.

These are transactional emergency notifications. We never send marketing or promotional messages to these numbers, and this number is never used for any campaign.

Who receives messages

Only people who entered their own mobile number on our website, ticked a consent box, and then confirmed by replying YES to a text. No one else is ever messaged.

Consent

How consent works

A member cannot enter someone else's phone number. There is no field for it. Every number in this program is typed in by the person who owns it, on our site, and then confirmed a second time from the handset itself.

1. A member names a contact by email. Signed in to their account, they enter that person's name and email address, nothing more. No phone number is collected at this step because the form has no phone field.
2. We email that person a link. It explains who named them and what the program sends.
3. They enter their own mobile number and tick a consent box. This is the opt-in. The box is required, is not pre-ticked, and reads:

   I agree to receive text messages from WearableDocs at the number I provided: one message now to confirm this number, then an alert whenever the medical directive code of the member who named me is scanned. No marketing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

   We store the exact wording they agreed to, together with the date and time, their IP address and their browser, so the record of consent is the wording that was actually on screen that day.
4. They reply YES to a text. Only after the consent above do we send one message to the number they gave. Nothing further is sent unless they reply YES; a person who does not reply receives no more messages.

Two steps on purpose. The web consent is the agreement; the text reply proves the number reaches the person who gave it, because a mistyped or disconnected number would otherwise fail silently until the moment it mattered.

The confirmation text reads:

Jane Doe listed you as an emergency contact on WearableDocs (record ABCD-1234). If their medical directive is ever scanned, we'll text you right away. Reply YES to confirm, or STOP to decline. Msg freq varies. Msg&data rates may apply. Reply HELP for help.

The record number tells the reader which member the invitation is for. A bare YES is the whole reply we ask for, and it confirms the number on every invitation waiting for it, the same scope STOP has always had. Consent to be alerted was already given once per record, in the wording above and with its own timestamp, on the opt-in page; this reply confirms that the number reaches the person who gave it.

The message

What confirmed contacts receive

WearableDocs: Jane Doe's code was scanned just now near Dallas, US. Directive: no organ, eye or tissue donation. wdocs.app/ABCDEFGHJK Reply STOP to end.

Frequency and cost

Message frequency varies. Messages are sent only when a member's code is actually scanned, which for most contacts means rarely or never. Message and data rates may apply.