Links that do not work
One-time tokens burned by mail scanners.
Many important links in WearableDocs are one-time: claim, contact invite, email change, password reset, quarterly confirm. Corporate mail scanners often fetch links before you see them, which can burn the token.
What to try
| Link type | What to do |
|---|---|
| Claim after purchase | Contact support from the order email; ask for a fresh path into the record |
| Contact invite | On Emergency contacts, copy the invite link or Send again |
| Password reset | Request a new reset from Reset your password |
| Email change | Start the change again from Account |
| Quarterly confirm | Sign in to the app and manage the record; or ask support for a new confirm if needed |